How quickly will my order be processed?
All orders will ship within 2 business days if received by 2:00 pm PST. Orders received on weekends or public holidays will ship on the next available business day.
Please note, during specials and/or promotional events, processing times may increase. We will do our best to get your order processed as soon as possible!
Can I track my order?
Definitely! After you receive your order confirmation, you will receive an email with tracking information. If you don’t receive and email, please check your spam folder. You can also reach out to firstname.lastname@example.org and we will gladly send you an update with tracking.
What if I need to change my order?
We try to process each order as soon as we can, but we will always try our best to make necessary changes or adjustments before your order ships. If you want to change or cancel your order, please email email@example.com and mark your email high priority.
Can I change my shipping address?
If an incorrect shipping address is provided, please notify us within 1 business day. If your order hasn’t shipped, we will make the change to the correct address. However, if the order is already in transit, we will add a $15 administration fee to reroute the package.
How much is shipping?
We offer complimentary priority shipping for all orders within the United States. Although we are working hard to bring you overnight shipping, we currently do not offer this service.
When will my order ship?
All orders will ship within 2 business days if received by 2:00 pm PST after order confirmation. Orders received on weekends or public holidays will ship on the next available business day.
If there are any issues with your order, our Sed Support Team will contact you via email.
Please note, during special and/or promotional events, processing times may increase. We will do our best to get your order processed as soon as possible!
How fast is shipping?
Depending on where you are located, your package will arrive in 2 - 6 business days.
Do you have faster, alternative shipping methods?
We currently only offer complimentary priority shipping.
Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes.
What if I receive a damaged or incorrect item?
Our apologies for that! In this case, please email firstname.lastname@example.org with your order number and photo of the damaged or incorrect item. We will get this resolved immediately!
Do you offer international shipping?
Thank you for your interest! Currently we are only able to ship within the United States. Stay tuned for word on our international shipping! We are working on being able to ship around the world.
How long do I have to return frames?
All return inquiries must be made within 10 days of receiving your order. After the 10 days, all sales are final and returns and exchanges will not be permitted.
How do I create a return?
If you would like to return your new frames, please email us at: email@example.com
Follow these instructions to start your returns process:
1. In your email, please make the email subject your order number like so: "Return Request - Order # _ _ _ _" in the subject line. In the body, please provide the reason for your return request.
2. Once your return is approved, you will be emailed your return label. Print out your shipping label and attach it to the box. Place the frames, leather case, and cloth in the original box.
3. Hand your box to the carrier noted on the return label. Be sure to keep your tracking number in a safe place.
How long does it take to process a return?
Once we receive your return and confirm the product is not damaged or used please allow 3-4 business days for processing at our facility and between 5-10 business days for your bank to refund your account. Your refund will credit the same card used at the time of purchase. We will send you an email once the return processed and you’re all set!
Do you accept exchanges?
We currently do not accept exchanges. At the moment, we only offer returns with full refunds to your account.